FREQUENTLY ASKED QUESTIONS
ORDERS & PAYMENTS
We accept the main secure payment methods, including PayPal, credit and debit cards, and other reliable payment options.
All payments are processed securely and encrypted.
No.
PayPal will be updated automatically as soon as your order has shipped.
If you have any questions about your order or delivery, please contact us directly first.
That way, we can help you faster and avoid unnecessary delays.
Please always contact us first before opening a dispute with PayPal.
In most cases, it is a simple adjustment that we can resolve quickly and easily.
Opening a PayPal dispute requires additional checks and may delay the resolution.
SHIPPING & DELIVERY
The average delivery time is 6 to 10 business days, depending on your location.
In exceptional cases, it may take a little longer due to international logistics.
You will receive automatic email updates as soon as there is new shipping information.
As soon as your order has shipped, the tracking number will be sent to you automatically by email.
Please also check your spam or junk folder.
Yes.
It can take 2 to 5 days before the first tracking updates appear, especially at the beginning of the shipping process.
Your order is normally in transit.
If you have any questions, you can contact us at any time.
Depending on the carrier:
– a new delivery attempt may be made
– the package may be redirected to a pickup point
– a new delivery may be required
All the information is available in the tracking link.
Don’t worry.
We monitor every shipment individually and can help you right away.
Just contact us at:
PRODUCTS, RETURNS & CHANGES
Please contact us with a brief description of the problem and, if possible, a photo.
We will find a quick and fair solution for you.
Yes, as long as the order has not yet shipped.
If it has already shipped, you can refuse delivery or contact us – we will advise you as best we can.
Yes, as long as the order has not yet shipped.
Please contact us as soon as possible.
CUSTOMER SERVICE
Our team is at your disposal:
As a rule, we reply quickly and handle most requests directly.
Because we can resolve your request faster, more directly and without red tape.
Opening a dispute with the payment provider (for example PayPal) requires additional checks and may delay processing.
Our team closely follows your order, from purchase to delivery.
Yes.
We use certified payment systems and strictly comply with security and data protection standards.
Every order is tracked individually through to delivery.
Please check your spam folder first.
If you can’t find the email, contact us – we will resend the confirmation.
GUARANTEE & SECURITY
Yes.
If something doesn’t meet your expectations, we will find a quick and fair solution.
Yes.
We comply with all applicable data protection regulations and never share your information with unauthorized third parties.